Refunds & Returns

Availability
Orders are subject to the availability of stocks. If your choice of product is not available we will contact you to offer the following options:

• Alternative product - if the product is less in value then a partial refund will be arranged - if the product is more in value then additional payment will be required.
• A delay until the product becomes available
• A refund to the value of the missing product plus any relevant consequential losses.
• Cancellation of the entire order and a full refund.

If we cannot contact you we reserve the right to provide suitable alternative products at no extra charge. It is very important that you give us your correct contact details during the order process.
 
 
Cancellation Rights
Customers have the right to cancel their orders from time of order until the seventh working day after the day of receipt of goods. During this period if you wish to cancel your order please call us to confirm cancellation. We will refund you in full within 30 days of cancellation. If the goods have been dispatched you should return them to us in good condition within 7 working days of notice of cancellation. If you do not return the goods to us within the specified time we will arrange for collection, the cost of which will be deducted from your refund.